FAQ – SnatchedbyRelly

F.A.Q.

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FAQ

ORDERS & GENERAL CARE

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Product Care

If you want your waist trainer to last it is important to look after it as over time they can easily wear and tear as use increases.

How to clean: Hand wash your waist trainer in cold water. Do not put it in the dryer! Lay corset flat to dry.

Drying: Hang your waist trainer at the end of the day after use turn the lining to the outside and hanging over the back of a chair to dry out (NOTE: Never hang on or near a heat source as this will cause shrinkage and eventual damage to the stitching)

SHIPPING & RETURNS

Shipping Policy

All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please double check your address at check out. If you do not receive your item(s) within the shipping window please contact customer service.

Returns & Exchanges

Yes, however we are exchange only. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Please provide proof of damage, if any.